Our Process + Shipping Times
Ribbons & Textiles
Shipping + Handling Info
Processing + handling for all ribbon orders is 3-5 business days in addition to the standard shipping. In other words, your order will take 5-9 business days to process and ship depending on the shipping method you choose at check out.
Our textiles and sheets are custom made to order, so please allow for a lead time of 2 weeks for each order + shipping. We offer rush processing and shipping for ribbon emergencies, just select the HELP! option in your cart during checkout.
We currently ship using USPS Priority Mail and UPS Ground for domestic orders and DHL Express Worldwide for orders outside the US. Please note that Tono + Co cannot be responsible for any lost packages that are registered at "delivered".
- International orders ship via DHL Express Worldwide and will arrive in 2-3 days for most countries. Please note that we cannot guarantee delivery dates.
- We are unable to provide tracking information beyond that supplied by the USPS, UPS, and DHL Express.
- We are not responsible for packages that are lost or damaged in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages.
- Standard shipping does NOT include insurance.
- We will not mark an item as a "gift" or reduce the stated value of the package. This is illegal, and we can be penalized heavily for doing so.
- Customs and import duties are levied by the receiving country and are therefore the buyer's responsibility
- We are not responsible for packages that are confirmed as delivered but subsequently missing or stolen.