Wholesale Program Information
We are always looking for new retailers to partner with and are so excited to be sharing our products with you! Our wholesale program is designed for retail brick + mortar and online shops that intent to re-sell our products in their original condition with the packaging intact. All of our wholesale customers have access to our products at 50% off through their account on our site. In order to qualify for this program you must be a retailer who intends to re-sell our products. If you think you might qualify for our wholesale program, please review the information below and apply to the program at the bottom of this page.
New Accounts
In order to open a wholesale account, you are required to complete a New Customer Information Form and create a login and password. All wholesale accounts are subject to approval by Tono + Co.
Minimum Order
All wholesale orders must reach a minimum of $300 (meaning the cart has to reflect a minimum of $600 before the wholesale discount can be applied). We also have case-pack quantity minimum requirements of 3 items per product and color. If quantity minimums are not met, the order will not qualify for the wholesale discount.
Ordering
All orders must be placed through our website after you have been approved and received a wholesale buyer account login. Wholesale prices will be reflected for customers designated with wholesale accounts.
Pricing
Prices may be subject to change without notice. Wholesale prices listed on our line sheet and online apply to stocking retailers only.
Payment Terms
Payment is required at the time of order placement. Payment must include estimated shipping charges. We accept payments by credit card (Visa, MasterCard, and American Express) or PayPal. We do NOT accept company or personal checks. Orders begin once payments have been processed and cleared.
Product Packaging
Products must be sold as packaged by Tono + Co and should not be re-sold with buyer's logo or packaging.
Shipping + Handling
Our current studio production time for wholesale orders is 4 weeks. Keep in mind, this time frame does not include the shipping method you select. We currently ship via USPS Priority Mail, USPS Priority Mail Express, and DHL Express. Shipping cannot be guaranteed to a specific time and day.
International buyers are responsible for all customs and import duties levied by the receiving country including entry fees, freight forwarding arrangements, customs clearance and all associated broker charges, import duties, tariffs, and taxes. Shipping and other fees, including storage charges for orders refused, held or denied entry by customs are the responsibility of the buyer.
Tono + Co does not drop ship or ship C.O.D.
Tono + Co is not responsible for packages that are confirmed as delivered, but subsequently are missing or stolen.
Rush Processing is a service which will put your order at the front of the production line, making the processing 3-5 business days vs 4 weeks. Wholesale orders that need rush processing will have to pay full retail price for the product ordered.
Returns/Claims
While we strive for consistency, due to the handcrafted and small batch production process, there may be slight variations in product color, texture, and finish. These are not considered flaws. We only accept returns on defective merchandise.
Please be sure to examine your order upon arrival for any discrepancies. Any shipping damage or loss must be claimed by consignee with carrier. All other claims must be submitted to Customers Service within seven business days of receipt.
No returns will be accepted without a Tono + Co written return authorization. Returns must be received in their original condition at our Santa Ana location.
Returns may be subject to a 20% handling and restocking fee. Unauthorized returns and refused shipments will be charged a 20% restocking fee and all shipping charges. No refunds are given for return shipments.
All cancellations must be requested in writing and confirmed by Tono + Co prior to the order being processed.
Questions
Please visit our website for additional information on our products, our process, care instructions, and FAQ’s at tonoandco.com or contact us at info@tonoandco.com. We will do our best to answer your questions within 48 hours.